Privacy Policy

This site is owned and administered by Stopanka Ltd. Our company collects personal information in various situations. Therefore, we also take great care to treat all personal information in a confidential and secure manner. In this policy, you can read more about how we treat the personal information we collect when you use our website, how to enter into an agreement with us or contact us on our website, social networks or email.

The personal data that is subject to this policy includes any information that relates to a specific natural person and may include name, address, contact details.


Who is the data controller?

According to the applicable law on personal data, “Stopanka” Ltd. is considered a personal data administrator in relation to the personal information you provide to us through the site and in connection with the activities of Stopanka Ltd.

Below you will find all the necessary contact information:

Stopanka OOD, EIK 206551877, represented by Maria Stoyanova – manager.

In order for our site to function properly and to constantly improve the quality of the services offered, we use the following programs and web solutions that could access your IP address and analyze your behavior while on the web page without identifying you as a physical person person: CMS plugins, Google Web Master Tools, Facebook, Google My Business, Instagram. If you do not agree to these terms, you will not be able to use our site to its full potential and should not use it in the future.

Personal data, purposes of processing and application

When you visit our web pages, our web servers store by default the name of your Internet provider, IP address, the web page from which you visit us, the web pages you visit with us, as well as the date and duration of the visit. The use of the IP address is limited to the technically necessary volume, shortened for statistical purposes and thus only used anonymously. The data is not linked to personal data. We use cookies to recognize visitor preferences and structure our web pages optimally accordingly. The individual user remains anonymous. Personal data is stored only when you voluntarily provide us with the same for the services offered.

In connection with the implementation of our services for our customers, we can process and store the following personal data, voluntarily provided by the respective customer when starting or during the implementation of cosmetic and therapeutic procedures:

Three names: to maintain a personal file of the client, for accounting purposes

ID: to maintain the client’s personal file, for accounting purposes

Address: to contact the client and send documentation if necessary

Telephone: to contact the customer

Email: for customer contact

The personal information we process at Stopanka OOD is limited to what is necessary for the purposes of processing. The information is used only for the purpose for which the information in question was collected.

When you contact us, we process your personal information to deal with your inquiry and provide the requested service.

Information about existing customers, former customers and individuals with whom we have been in contact is kept to the extent we need it in relation to contract compliance, treatment completion and user marketing profiles.

Personal information is constantly updated and we regularly review our systems and emails to assess what is appropriate for retention.

How long we keep personal data

Stopanka OOD will store your personal data for the period necessary to fulfill the original purposes for which they were collected. Please note that in some cases a longer storage period of personal data may be required or allowed by law, or in order for Stopanka OOD to pursue its interests, comply with legal obligations, apply agreements, or to resolve any disputes.

The criteria used to determine our data retention periods include:

  • How long the data is needed to provide our services, or to carry out our activity or to complete the service;
  • Do you have a customer file with us? In this case, we will keep your data for as long as necessary to complete the intended services and 10 years after the completion of the last service?
  • Are we required by law, contract or similar to store your data? Examples may include mandatory data retention laws for the relevant jurisdiction, government regulations for